Shipping policy

Thank you for shopping with Brightlite. We use both South African and international suppliers to source the best quality products for you. Therefore, delivery may differ according to where we have sourced from. If sourced from South Africa, please allow 2-3 days order processing and delivery will be within 8-12 standard delivery days. If sourced internationally please allow 2-3 days order processing and 2-3 standard delivery days. We endeavor to provide you with the quickest delivery possible. Please note that delivery times may vary due to unforeseen circumstances.

Flat-Rate Shipping: The shipping fee is R120 for delivery anywhere in South Africa . For international oderder shipping will be included on purchase amount. If there are any changes to this rate, you will be informed during checkout. In the event of an error on our part, we will refund the shipping fee.

Order Processing: Allow us 2-3 business days to prepare your order for dispatch. During peak shopping periods, processing may take slightly longer, but we are committed to efficiency.

Tracking Your Order: Upon dispatch, you will receive a tracking number to monitor your package’s progress. Please be patient as tracking information may not be available immediately.

Shipping Locations: Currently, we ship exclusively within South Africa. We are working towards international expansion in the future.

Address Errors: Ensure your shipping address is accurate at the time of order. If there is an error on our part, we will rectify it. If the error is yours, please contact us promptly so we can assist.

Delivery Issues: If you encounter any problems with your delivery, please reach out to us immediately. We will collaborate with our shipping partners to resolve the issue.

Please note that this shipping policy may be updated, so we recommend checking back periodically.

For any inquiries, our support team is available to assist and enhance your No Hesitation experience.

Thank you for choosing us for your shopping need